This Refund Policy outlines the terms under which refunds may be issued for purchases made on Vshorts.ai. By subscribing to our services, you agree to this policy.

1. Nature of Service

Vshorts.ai is a digital SaaS (Software-as-a-Service) platform that provides AI-powered video processing and content generation services.

Due to the instant and resource-based nature of the service (including server usage, GPU processing, and AI computation), all purchases are generally considered final.

2. No Refund Policy (General Rule)

We do not offer refunds for:

• Subscription fees after service activation
• Partially used plans or unused credits
• Change of mind after purchase
• Lack of usage or misunderstanding of features

3. Exceptions (Eligible Refund Cases)

Refunds may be considered under the following conditions:

• Duplicate or accidental payment
• Technical failure preventing service usage (verified by our team)
• Unauthorized transactions (subject to investigation)

All refund requests are reviewed on a case-by-case basis.

4. Refund Request Window

To be eligible for a refund, you must submit a request within:

• 7 days of the transaction date

Requests made after this period may not be eligible.

5. Usage-Based Limitation

Refunds will not be granted if:

• The service has been substantially used
• Video processing or exports have been completed

This is due to the immediate consumption of computing resources.

6. Subscription Cancellation

Users may cancel their subscription at any time.

• Cancellation prevents future billing
• No refunds will be issued for the current billing cycle

7. Chargebacks & Disputes

If a chargeback is initiated without contacting us first:

• Your account may be suspended or terminated
• Access to services may be revoked

We strongly encourage users to contact support before initiating disputes.

8. Processing Time

If approved, refunds will be processed within:

• 5–10 business days

The time may vary depending on your payment provider.

9. Payment Providers

Payments are processed through third-party providers such as:

• Stripe
• Razorpay

Refunds will be issued via the original payment method whenever possible.

10. Fraud Prevention

We reserve the right to deny refund requests in cases of:

• Abuse of the refund policy
• Multiple refund requests from the same user
• Suspicious or fraudulent activity

11. Compliance with Laws

This policy complies with applicable laws, including:

• Indian consumer protection regulations
• Global digital service standards

12. Contact Us

To request a refund, contact us at:

Email: team@vshorts.ai
Website: https://vshorts.ai

Please include:

• Registered email
• Transaction ID
• Reason for request