Troubleshooting Project Loading Issues in the Editor

If your project isn't loading properly, try these steps:

1.     Browser Compatibility: This issue often occurs on Safari. Try clearing your cookies or switching to a different browser (like Chrome or Firefox) to see if the problem is resolved.

2.     Page Refresh: If the editor continuously loads or freezes during video playback, refresh the page. This often resolves minor playback or loading issues.

3.     Network Stability: Ensure you have a stable internet connection. A poor connection may lead to continuous loading or delayed responses from the editor.

4.     Inactivity Timeout: If the editor is inactive for over 2 hours, it may stop functioning correctly. Restart the editor if it has been left open without use for a while.

5.     Persistent Problems: If the issue persists, please reach out through our ticketing system or Support. Our team will assist you promptly.