Why Your Video Upload May Be Taking Longer and How to Speed It Up

Experiencing delays during video uploads can be frustrating. There are several factors that may cause longer upload times. Here’s a breakdown of common reasons and actionable tips to improve your upload speed.

1. Large Video File Size

One of the main reasons for longer upload durations is a large file size. High-resolution videos or extended lengths increase upload times significantly. Compressing your video or using a more efficient format can help. Tools like Handbrake or Adobe Media Encoder are popular for reducing file sizes without sacrificing too much quality.

2. High Traffic on Our Servers

When our servers experience a surge in user activity, upload speeds may decrease. During peak hours, multiple uploads and processes may lead to congestion. We make sure to notify users when our servers are experiencing high traffic, but here are some tips you can use in the meantime:

• Check Back Later: If you notice slow upload times, try uploading your video an hour or two later when there’s likely to be less traffic.
• Off-Peak Hours: Uploading early in the morning or late at night can often result in faster upload speeds.

3. Your Internet Connection Speed

Your local internet speed plays a crucial role in how fast your video uploads. Slow or unstable connections can lead to delays. Ensure you are connected to a strong, stable Wi-Fi network or use a wired connection for better upload performance. You can also check your internet speed using platforms like Speedtest.net.

Tips to Improve Upload Times

• Keep the Upload Page Open: During the initial upload phase, it’s important to keep the page open and active. Refreshing or navigating away can interrupt the process.
• Optimize Your Video: Use video compression tools to reduce file size without losing significant quality.
• Plan Ahead: If your project has deadlines, consider uploading during times when server traffic is lower to avoid delays.

Understanding the Different Phases of Upload

• Uploading Phase: This is where your video file is sent to our server. If it seems slow, avoid leaving the page and check back after a while.
• Transcribe and AI Clipping Phases: If your video has reached these stages, you can safely leave the page and return later to check progress.

AI Clipping Delays and External Server Traffic

Our AI technology, powered by OpenAI’s ChatGPT, may occasionally experience delays due to high traffic on OpenAI’s servers. This can impact the clipping phase, especially during times of heavy usage. You can monitor OpenAI’s server status for updates if needed.

Our Commitment to Reducing Upload Times

We are continuously optimizing our infrastructure to provide faster and more efficient service. However, there may be times when unforeseen issues, such as bot attacks or sudden spikes in user activity, create temporary congestion. Our team works swiftly to address these situations and minimize any disruptions to your experience.

Final Thoughts

We understand that time is valuable, and we are committed to enhancing our system to make video uploads as smooth as possible. Thank you for your patience and for choosing our service. We’re always here to support you if you encounter any issues.