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Why Isn’t the “Upload from Link” Option Working?

If the "Upload from Link" button is unresponsive, it’s likely due to a browser cache issue. Here's how you can quickly fix it:

Perform a Hard Refresh


A hard refresh clears cached files, which can often resolve functionality problems. Follow these steps based on your operating system:

  • For Windows: Press Ctrl + Shift + R.
  • For macOS: Press Command + Shift + R.


Additional Tips

  • Ensure your browser is up to date.
  • Try using a different browser to check if the issue persists.


By clearing your cache or refreshing your browser, you can resolve most cases where the "Upload from Link" option isn’t working.

Related Topic's
Why am I getting an “illegal file” error when uploading? Arrow Why Isn’t the “Upload from Link” Option Working? Arrow Why Is the Export Process Taking Longer Than Expected? Arrow Why Do I Get Errors When Uploading from a Link? Arrow Why is my video taking longer than expected to upload? Arrow Why does the headline or text look different after exporting? Arrow

We’ll be back soon!

Sorry for the inconvenience but we’re performing some maintenance at the moment. If you need to you can always contact us, otherwise we’ll be back online shortly!

— The Team